CX STRATEGY & PRE-SALES CONSULTANT
STARTUP JOBS OZ
SYDNEY, NSW, 2000
This incredibly successful startup is owned by a large power house who has been around for the past 100 years! You get the best of both worlds!
A highly challenging position and an excellent chance to join a company with an established product line and a rapidly growing customer base. They are looking for business-focused, bright, creative, technically capable and responsible individuals with an excellent track record of accomplishments in a presales
The CX consultant will be a hybrid role - 50% pre-sales (talking CX strategy, selling in their range of CX consulting services) and 50% delivery (e.g. running journey mapping workshops,)
You will help by pulling together VOC roadmaps and presenting these as their SME in region and briefing in more complex offline research to be executed in the US or EMEA then again presenting these back as the local expert).
You will utilise your consulting skills (polish and ability to present, articulate key pain points, opportunities and recommendations) and a CX researcher (you will be able to advise on survey design, CX or VOC program Design etc).
Backed by the global CX teams (in other markets you will be split into pre-sales and delivery) you will be responsible for building out their local capability. You will also need to be comfortable working in a start up like business without the structure of a large formal organisation.
Excellent verbal, written, interpersonal and presentations skills.
Experience in Software as a Service (SaaS) applications.
Past experience in a consulting role
Enterprise Feedback Management (EFM) or Voice of the Customer (VOC) platforms - collecting, analyzing and action of customer feedback data.
Business Intelligence (BI) tools utilized in a data warehouse environment with emphasis on finding business insights through data analysis & analytics
Text analytics, text mining or computational linguistic applications where unstructured (text) data is analyzed to gain further insights into business conditions and opportunities
pre-sales technical support experience or technical business consulting
Experience working in a SQL based database environment - Microsoft SQL Server preferred.
Willingness to travel about 35-50% of the time.
Education and Experience:
BS degree in Business Mgmt/MIS, EE or CS or equivalent work experience required.
If this sounds like you, please email your resume and cover letter