SERVICE TECHNICIAN TEAM LEAD
WOLLONGONG, NSW, 2500
Want to be part of a one of Australia's leading technology companies? Come and help us create the world's greatest gaming experience every day and make your mark on the gaming industry.
Gaming & Entertainment Industry
Top 50 ASX 100 listed technology organisation
NSW South Coast Location (Wollongong-Batemans Bay area)
The Service Technician Team Leader is responsible for delivering excellent customer service by supervising customer related activities of staff, and ensuring that customers are treated in a professional manner.By working with the Field Service Manager, the Team Leader is responsible for the provision of quality and cost effective service delivery to the customer.
The Team Leader, working closely with the Field Service Manager will support in managing and mentoring staff in the day-to-day performance of work, participates in the development of resource plans, and provides technical leadership within various product and service lines.
Manages staff in the day-to-day performance of work, provides leadership and mentoring, and uses a wide range of tools and techniques to create and maintain a collaborative, motivated and positive team atmosphere.
Construction, submission and delivery of team rosters.
Conduct and minute regular Team Meetings
Identification of training needs and the fulfilment /completion of same
Constant awareness of WH&S updates/information and adherence, including the logging of all WHS incidents and near miss activity
Responsibility for Compliance to OLGR regulations with team
Conduit to Field Service Manager of arising issues within the team
Monitor and maintain preferred Technicians status for PM allocation
Planning and allocation of scheduled tasks, including PM 's, Installations, Conversions, retrofits and relocations in conjunction with Field Service Manager and Resource Planners
Customer liaison with regard to installs relocation etc.
Escalation of customer related issues e.g. spare parts
Minimum of three (3) years' experience as a Technician T3 or equivalent work related experience
Proven track record in resolving team issues In depth understanding of Technology Services process & procedures, i.e. PDA Reporting, Spare Parts reporting & returns
Demonstrated ability to think laterally and show resourcefulness when confronted with out of the ordinary problems
Understanding of the context of the team within the Service Unit, Region and Technical Services
Demonstrates a medium level of technical competencies and product knowledge
Strong communication skills and strong work aptitude
Demonstrates basic computer skills
Sound problem solving skills, organisational skills and attention to detail
If you are keen to join us, then please submit your CV and Cover Letter to Louise Byrne, Talent Acquisition Manager. No agencies please.
Aristocrat as an Employer:
Our vision is clear: Create the World's Greatest Gaming Experience Every Day.
We are a business that values the impact talented people can have on both our culture and commercial success. We strive to ensure we provide you with the career growth and development that talented people both seek and deserve.
Empowering You. Embracing Technology. Entertaining the World.
Come and join our team!