22664

ASSISTANT NIGHT MANAGER - NOVOTEL WOLLONGONG

NOVOTEL WOLLONGONG NORTHBEACH,

WOLLONGONG, NSW, 2500 FULL TIME

As our Assistant Night Manager you will oversee the night operations of the hotel, ensuring that maximum guest satisfaction is achieved and that the general safety and security of guests, staff and the property is maintained at all times.

Responsibilities include:
Managing daily reconciliation of hotel outlets and completing daily revenue postings
Checking in and out guests as required
Preparing and distributing relevant reports to inter departments
Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately
Collating paperwork for departures and coordinate with the Front Office team
Providing supervision and support to the Front Office team and other departments when required
Responding to guest enquires and requests in a timely manner
Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Concierge and Reception
Maximising guest satisfaction as well as the safety and security of the property
Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction
To be successful you will require:
Previous experience as a Supervisor or Manager in a Front Office environment
Previous Night Auditor experience
Strong operations PMS knowledge
Exceptional grooming, presentation and communication skills
An ability to work overnight shifts

We encourage Aboriginal and Torres Strait Islander peoples to apply for this role.


RELEVANT EXPERIENCE

  • Night Manager/Assistant Night Manager
  • Team management
  • Assistant Hotel Manager

EXPECTED AVAILABILITY

  • Weekdays
  • Times Vary
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NO LONGER AVAILABLE
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