CUSTOMER SERVICE OFFICER
WESFARMERS INDUSTRIAL AND SAFETY
WOLLONGONG, NSW, 2500
• Growing Organisation with a customer base across multiple industries
• Excellent team environment and supportive management
• Join our friendly Wollongong team!
As part of the Wesfarmers Industrial and Safety Group, Bullivants is one of Australia’s leading lifting equipment and height safety specialists. Our people, products, services, facilities and systems are uniquely focused on providing expert safety and load management solutions for our customers.
At Bullivants we are currently seeking a Customer Service Officer to provide high quality customer assistance and sales to our clients bring customer satisfaction to a higher level within our friendly Wollongong Team.
Reporting to the Regional Sales and Operations Manager and working within our close-knit team you will be responsible for:
Working with internal and external stakeholders to guarantee customer satisfaction
Taking ownership of both inbound and outbound calls
Developing new and strengthen existing customer relationships
Assisting in various enquiries such as tracking and placing orders
Advising and effectively resolving general account enquiries
Providing product based information and cross-selling products where required.
As our successful candidate you will demonstrate the capacity to work effectively under pressure. You will be passionate about customer service and have a professional and pleasant telephone manner. You will take pride in putting your customer first and having a strong work ethic. Additionally, you will be able to reach and exceed targets, and demonstrate proficiency in using the Microsoft Office suite. Having experience within the safety, lifting and/or rigging industries will be advantageous however it will be your passion to exceed customer expectations that will see you excel in this role.
Provide us with the above skills and experience and we will reward you with a range of employee benefits including; a competitive salary, a wide range of employee discounts and a safe, clean and supportive working environment.
WIS promotes and adheres to the principles and practices of diversity