Permanent Full Time Position
Port Kembla Location
Great Work Life Balance
The opportunity

We have an exciting opportunity for a Product Services Officer to be a part of our Boating Safety branch within Roads and Maritime Services. This position plays a key role in NSW Maritime Division and reports to the Senior Product Services Officer.

The role is to deliver quality, team based customer service for Maritime Division’s products and services. We are looking for a Product Services Officer who:

Provides quality, team based customer service by ensuring accurate information is delivered to customers; and recognising individual customer needs and providing helpful, courteous service

Administers the specialised Management of Waterways products policies and procedures accurately

Contributes to the integrity of Management of Waterways products records by accurate and efficient computer processing

Escalates difficult to resolve customer issues

Prioritises competing work demands and conflicting deadlines

About Us

Roads and Maritime Services is one of Australia's leading public sector agencies, with more than 5,500 employees and an annual budget of $5.5 billion.

As part of Transport for NSW we are responsible for implementing strategic and essential frontline services to the people of NSW who use roads, harbours and waterways.

We improve the movement of people by various transport modes, including public transport (bus and ferry), cycling and walking, as well as motor vehicles. We also deliver initiatives to improve the movement of goods on the freight network, by improving accessibility and infrastructure, with a focus on reliability, productivity and safety initiatives.

We offer diverse and challenging career opportunities for professional and technical specialists, trades, and people interested in making a difference to transport operations and road safety in New South Wales.


When you join Roads and Maritime Services, you become part of a forward-thinking organisation that will offer you generous working conditions, flexible working options and a real commitment to developing your skills.

As the key agency in NSW for road safety, traffic management and planning, road building and maintenance, as well as improving maritime safety, we want our staff to reach their full potential.

Remuneration Package: MA3-6 ($60,338 - $71,141), plus employers contribution to superannuation, plus annual leave loading

Our commitment to Diversity

TfNSW are committed to building a diverse and inclusive culture across the Transport cluster, planning for and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, women and other diversity groups. TfNSW recognises the benefits that such an approach brings for our staff and customers in delivering the future of NSW.
Applications close: 11:59pm – Sunday 9 October 2016

Location Illawarra & South Coast-Wollongong & the South Coast
Work Type Full-time
Number of Positions 1
Total Remuneration Package: MA 3 - 6 ($60,338 - $71,141), plus employer's contribution to superannuation and annual leave loading
Contact NIPS, Claire - 02 4274 9789
Closing Date 09-Oct-2016, 8:59:00 PM
Job Category Property and asset management
Organisation NSW Maritime

Key Application Responses

Capacity to understand and interpret the various regulations, policies, products and services relating to the Maritime Division of RMS, as well as knowledge of the local waterways and its conditions.
Good communication and interpersonal skills and the ability to deal tactfully and effectively with a range of customers with various expectations.
Ability to work and participate in a flexible manner as a team member in a state-wide team environment.
Demonstrated experience in the use of computerised information systems and applications.
Ability to accurately conduct payment transactions and balance daily payments.


  • Customer Service Manager
  • Management Support
  • Customer Service and Sales


  • Weekdays
  • Times Vary