We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level. Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.

About Us

With ahm health insurance, you can rest easy by knowing we're backed by one of Australia's largest health insurers, Medibank. More than 500,000 Australians have trusted ahm with their health insurance over the last 40 years, at the same time supporting a local success story and an Australian company. We take a fresh approach to health insurance and cut out the complexity.

The Opportunity

Join our Cover Specialist team and help us deliver excellence in customer service in all dealings with new and existing ahm members. Working in a collaborative and vibrant team, you will be handling inbound calls relating to new policy sales and retention activities to keep or upgrade existing members. In return you will be rewarded through a generous and uncapped commission structure.

Located in the centre of Wollongong, you will work Monday to Friday, with your shifts falling between the hours of 8am and 7pm.

Key responsibilities will include:

New policy sales; investigating and assessing needs through effective questioning, highlighting features and benefits and handle objections;
Retention of existing members through open questioning and assessing reasons for termination and providing advice as to the positives and negatives of private health insurance;
Completing fund comparisons; and
Performing cover evaluations for customers who are wishing to change their level of cover.
About you

You will have proven experience in a sales and service environment. You will have a professional and friendly phone manner and champion positive behaviours.

Other requirements include:

High level interpersonal skills;
Excellent conflict resolution and negotiation skills;
Ability to adapt to and work within a highly structured and measured work environment;
Driven by working in a customer centric sales environment and the associated commission based remuneration structure; and
The ability to navigate multiple systems.
What We Offer

In return for your hard work we offer a great remuneration package and a range of fantastic benefits. Furthermore, we take the health and wellbeing of our employees seriously encouraging wellbeing at all levels of life.

Ahm is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

A Career at ahm adds up to more. More achievement. More progress. More passion and more innovation for health.


  • Call centre
  • Professional customer service
  • Excellent customer service
  • Call Centre Operator - Sales
  • Online Retail Customer Service Manager
  • Call Centre Operator - Customer Service and Support


  • Weekdays
  • Times Vary