Why Work With Muffin Break Australia

Good Food. Good Coffee. Good Times.


We’re a family owned and operated business. Each of our stores is locally owned and operated by our franchisees who are proud of the communities they serve.

Muffin Break has vowed to bake fresh on-site daily since we first opened our doors in 1989. The promise has never wavered over our 30 years. Bakers are toiling away at every cafe bakery, from 6am every morning, ensuring they have fresh product available. This philosophy is ingrained into every baker from the moment they begin training with the Muffin Break team.

Our Muffin Break baristas are talented and highly-trained artists who produce beautiful latte art on a daily basis. All Muffin Break baristas receive comprehensive training. The franchise offers a nationally accredited barista program through our e-learning platform

We’re very serious about maintaining our philosophy of the Good Goes In at Muffin Break. You can be confident that you’re working with an ethical business that has 30 years in the industry. We are also committed to the community and sustainability, as is evidenced by our recently launched war on waste and partnership with Simply Cups. For every takeaway cup our customers buy, we pay for one to be recycled so that it stays out of landfill!


Muffin Break Australia's Senior Employment Relations Advisor, Helena Hansell

“Hints from HR” turns Interviewers into Interviewees to ask the Human Resources (HR) professionals making the hiring decisions what they actually want, what they look for, their turn-ons and turn-offs, their best advice plus a little about their own story. Read on to get Muffin Break Australia’s advice:

Hints from Helena

What I look for in candidates:

It’s really important that you are passionate and enthusiastic about the opportunity. There needs to be an obvious willingness to apply your skills and continue to learn and grow, and a real interest in our brands. Relevant experience always needs to be considered.

To me, the most employable skills a candidate could have are:

Great teamwork and communication skills will always take you places. Being proactive, working together with others, making decisions, problem-solving and achieving goals often take the involvement of more than just one person.

My advice to applicants who want to stand out:

Great teamwork and communication skills will always take you places. Being proactive, working together with others, making decisions, problem-solving and achieving goals often take the involvement of more than just one person.

The biggest mistake you could make:

We all know that traffic, public transport and/or Google Maps can really challenge us at times, and often on the days you really need them to be your best friend; but if you’re late, lost or unable to attend an interview, be sure to communicate that to the relevant contact.

The first thing I notice about a resume:

It’s format. Where possible ensure your resume is easy to read and clear to understand. I also think it’s nice to have a resume slightly tailored to your personality.

The first thing I notice about a candidate at an interview:

Their level of engagement, interest in the position and the business. It’s also always important to present well and greet the interviewers in an appropriate manner.

Questions a candidate should never ask:

Questions are good. Remember this interview is a two-way process – you need to know that the position, the company, and the culture is right for you too. I guess there are things that you could avoid asking but I’d say that would just be common sense.

Don't shy away from asking:

More about the culture of the business as well as the challenges in the role.

Don't let this hold you back:

Experience in the specific industry. Don’t let that worry you. You might, in fact, have the perfect skill set for a position and it’s only the industry that’s new to you – don’t let this hold you back from applying as we are always looking for transferable skills.

What homework I expect you to have done before the interview:

You should aim to research and have a general understanding of the business and some of the work we’ve done, e.g. recent campaigns we have done. I like candidates to have visited our stores prior to the interview so they can talk about their experience.

My advice to a candidate who wasn't successful:

I would suggest treating that process as another opportunity – there is no doubt that you’ve learnt something along the way. If you are genuinely passionate and interested, apply for another role if a suitable opportunity arises, or ensure you have expressed an interest through our website.

Information For Parents

Information for Parents

As a large employer of young people, we understand it is important that both you and your child feel comfortable with your child’s place of work. 
Muffin Break is a great place for young people to start their working life.

Young people at Muffin Break not only learn how to make an amazing coffee or bake muffins they learn life skills that will help them in their future careers, such as communication, team work, punctuality, prioritization and problem solving. 

Staff members at Muffin Break are trained through a structure online course and on the job training. 

Here is an overview of some of the information that you might want to know and answer some of the questions that you might have if your child works at one of our stores

For parents of prospective employees

Below outlines the minimum age requirements to work at a Muffin Break. 

Written parental consent is required to employ persons under the age of 15. They cannot work during school hours, but may be employed for up to 10 hours a week with a maximum of six hours per day. Hours of work are not restricted for people aged 15 to 17. However, they cannot  work during the hours they are required to attend school.

There is no minimum legal age limit for starting work in TAS. However, persons under 16 cannot work during school hours.

Persons over 13 years of age are permitted to work with written parental consent. Persons under 16 cannot work during school hours. They cannot work more than four hours per day and 12 hours per week during school time.

Persons under 17 years of age cannot work during school hours or between the hours of 10pm and 6am.

Persons over 13 years may start work as long as they have written parental consent. Children under the age of 17 must not work during school hours and must not start work before 6am or finish after 10pm.


Persons cannot start work until they are over 15 years of age. Persons under 16 cannot work during school hours and may not work more than three hours on a school day. They must finish work by 9pm.

There is no minimum legal age limit for starting work in NSW. However, persons under 15 cannot work during school hours.  If under 17, persons cannot work full time with the intention of leaving school without speaking to their Careers Advisor and applying to leave school.

What Award are employees hired under? 

Restaurant Industry Award or Fast Food Award. 

Will my child receive superannuation contributions ? 

Staff member is entitled to super when they earn over $350 a calendar month. 

What is the minimum shift length? 

·       Casual – Minimum shift is 2 hours under the Restaurant Industry Award and 3 hours under Fast Food Award.
·       Part Time – Minimum rostered shift is 3 hours. 

When are breaks given? 

Hours Worked                        Rest Break (Paid)                 Meal Break (Unpaid)

Less than 4 hours                             No                                                No
4 hrs but less than 5 hrs         1 x 10 min break                                     No
5 hrs but less than 9 hrs         1 x 10 min break                         1 x 30 min break 
9 hrs or more                          2 x 10 min break                         2 x 30 min break 

Does my child need to buy their uniform? 

All employees will be provided with a uniform that must be worn whilst at work. Employees may be required to pay a deposit for this uniform, however, if this is the case this deposit will be returned when the uniform is returned. All employees are expected to look after and maintain their uniform, so that they are clean and tidy when at work.

When and how is my child paid? 

Wages are paid either weekly or fortnightly depending on the Muffin Break store. Payment is to be made via EFT into your child’s nominated back account. The store will advise on which day of the week this will occur. Pay slips are to be issued with in 24 hours of payment being received.  

Is there anyone my child can talk to if they’re unhappy with anything? 

Muffin Break has a dedicated Employment Hotline to discuss any issues you or your child may be experiencing. The details are as follows: 

Phone: 1800 622 388 

Mobile: 0421 885 008 (text message only)

Meet the Crew

Megan Hall

Training Officer - Muffin Break Head Office


Tell us about your background and how you became involved with Muffin Break ?

I managed a family owned Muffin Break in Western Sydney for 11 years… We were a training store which meant that new Franchisees of Muffin Break used to come to our store to train and that’s when I developed a love for training and knew I wanted a career in Training and Development. 5 years ago, I applied for a Training Officer role in the Training Department within Foodco and have been with the Training Team ever since. I now run the Muffin Break CORE training program for all new Muffin Break Franchisees and love sharing and passing on my knowledge of hospitality and the Muffin Break brand.

What does Muffin Break mean to you?

Muffin Break to me means family. I used to work with my family everyday when we had our store and now I am fortunate enough to still work with my family as my mum and sister also stayed with the brand after selling our store and are now working at Foodco as well. After being with the brand for over 16 years, Muffin Break runs in my veins!

What advice would you give a new staff member?

Always smile! You can never underestimate what a smile and a friendly face can do for a customer, it will brighten someone’s day! 😊

What’s your favourite muffin?

Definitely lemon! I love the mix of sweet and sour.