Why Work With Jamaica Blue

In Jamaica, there is a saying “wan wan coco ful baskit”.

It simply means that if you slow down, stop rushing and take your time, you will achieve your goal. At Jamaica Blue, we couldn’t agree more. We believe that everybody should take a little time out of their day to recharge, relax and reflect; to stop for a while and simply enjoy the moment.

So, as you sip your superior tasting Jamaica Blue coffee, be sure to take your time and fully embrace this moment: your coffee moment. After all, “wan wan coco, ful baskit”


Jamaica Blue's Senior Employment Relations Advisor, Helena Hansell

“Hints from HR” turns Interviewers into Interviewees to ask the Human Resources (HR) professionals making the hiring decisions what they actually want, what they look for, their turn-ons and turn-offs, their best advice plus a little about their own story. Read on to get Jamaica Blue’s advice:

Meet Helena

When you were 9 years old, what did you want to be when you "grew up?"

When I was 9 years old I was obsessed with flying and wanted to become an international pilot.

What was your first job?

I got my first job at the age of 15 years old at a discount store called Go-Lo. I have many fond memories of my time there. I worked there for 3 years and to this day are still friends with the people I worked with.

How long have you worked in HR/recruitment?

I have worked with Foodco for 6 years, 4 years in the Legal Department and 2 years in the HR Department.

What is your favourite part of your job?

My absolute favourite part of my job is talking to a wide variety of people and assisting them with any issues they may have.

If you could go back and tell your teenage self one thing related to jobs/career, what would be?

Don't sweat the small stuff !

Hints from Helena

What I look for in candidates:

It’s really important that you are passionate and enthusiastic about the opportunity. There needs to be an obvious willingness to apply your skills and continue to learn and grow, and a real interest in our brands.

To me, the most employable skills a candidate could have are:

Enthusiasm, great teamwork and communication skills will always take you places. Being proactive, working together with others, making decisions, problem-solving and achieving goals often take the involvement of more than just one person.

My advice to applicants who want to stand out:

Do your research! If you’re applying for a role in Jamaica Blue we want to know why you love the brand and what you know about the brand. Check out our Instagram page and LinkedIn page for useful information.

Something you might not know about working for us:

Jamaica Blue currently operates over 170 cafés in 7 countries around the world.

The biggest mistake you could make:

First impressions are important. We all know that traffic, public transport and/or Google Maps can really challenge us at times, and often on the days you really need them to be your best friend; but if you’re late, lost or unable to attend an interview, be sure to communicate that to the relevant contact. We recommend that you try to arrive 10 minutes early to the interview. This will give you a few minutes to relax and gather your thoughts before meeting with us.

The first thing I notice about a resume:

It’s format. Where possible ensure your resume is easy to read and clear to understand.

The first thing I notice about a candidate at an interview:

Their level of engagement, interest in the position and the business. It’s also always important to present well and greet the interviewers in an appropriate manner.

Questions a candidate should never ask:

Questions are good. Remember this interview is a two-way process – you need to know that the position, the company, and the culture is right for you too. I guess there are things that you could avoid asking but I’d say that would just be common sense.

Don't shy away from asking:

More about the culture of the business as well as the challenges in the role and across the greater business.

Don't let this hold you back:

Experience in the industry. Perhaps we’re recruiting for an Customer Service role and you’ve had no experience as this is your first job. Don’t let that worry you. You might, in fact, have the perfect skill set for a position for example strong communications skills. We also provide on job training to assist you.

What I want to know about you as a person:

At Jamaica Blue we hire people from all walks of life and with different skill sets. For the best shot at landing the job, simply smile, be enthusiastic and let your personality shine!

What homework I expect you to have done before the interview:

Practice answering common interview questions with family or friends before the interview. Do it again and again, as practice makes perfect !. This will help boost your confidence and conquer any interview nerves you might have. I like candidates to have visited our stores prior to the interview so they can talk about their experience.

My advice to a candidate who wasn't successful:

I would suggest treating that process as another opportunity – there is no doubt that you’ve learnt something along the way. If you are genuinely passionate and interested, apply for another role if a suitable opportunity arises, or ensure you have expressed an interest through our website.

Information For Parents

Information for Parents

As a large employer of young people, we understand it is important that both you and your child feel comfortable with your child’s place of work. 

Jamaica Blue is a great place for young people to start their working life.

Young people at Jamaica Blue not only learn how to make an amazing coffee or create an exciting dish they learn life skills that will help them in their future careers, such as communication, team work, punctuality, prioritization and problem solving. 

Staff members at Jamaica Blue are trained through a structure online course and on the job training. 

Here is an overview of some of the information that you might want to know and answer some of the questions that you might have if your child works at one of our stores

For parents of prospective employees

Below outlines the minimum age requirements to work at a Jamaica Blue. 

Written parental consent is required to employ persons under the age of 15. They cannot work during school hours, but may be employed for up to 10 hours a week with a maximum of six hours per day. Hours of work are not restricted for people aged 15 to 17. However, they cannot   work during the hours they are required to attend school.

There is no minimum legal age limit for starting work in TAS. However, persons under 16 cannot work during school hours.

Persons over 13 years of age are permitted to work with written parental consent. Persons under 16 cannot work during school hours. They cannot work more than four hours per day and 12 hours per week during school time.

Persons under 17 years of age cannot work during school hours or between the hours of 10pm and 6am.

Persons over 13 years may start work as long as they have written parental consent. Children under the age of 17 must not work during school hours and must not start work before 6am or finish after 10pm.


Persons cannot start work until they are over 15 years of age. Persons under 16 cannot work during school hours and may not work more than three hours on a school day. They must finish work by 9pm.

There is no minimum legal age limit for starting work in NSW. However, persons under 15 cannot work during school hours.  If under 17, persons cannot work full time with the intention of leaving school without speaking to their Careers Advisor and applying to leave school.

What Award are employees hired under? 

Restaurant Industry Award. 

Will my child receive superannuation contributions ? 

Staff member is entitled to super when they earn over $350 a calendar month. 

What is the minimum shift length? 

·       Casual – Minimum shift is 2 hours
·       Part Time – Minimum rostered shift is 3 hours. 

When are breaks given? 

Hours Worked                        Rest Break (Paid)                 Meal Break (Unpaid)

Less than 4 hours                             No                                                No
4 hrs but less than 5 hrs         1 x 10 min break                                     No
5 hrs but less than 9 hrs         1 x 10 min break                          1 x 30 min break 
9 hrs or more                          2 x 10 min break                         2 x 30 min break 

Does my child need to buy their uniform? 

All employees will be provided with a uniform that must be worn whilst at work. Employees may be required to pay a deposit for this uniform, however, if this is the case this deposit will be returned when the uniform is returned. All employees are expected to look after and maintain their uniform, so that they are clean and tidy when at work.

When and how is my child paid? 

Wages are paid either weekly or fortnightly depending on the Jamaica Blue store. Payment is to be made via EFT into your child’s nominated back account. The store will advise on which day of the week this will occur. Pay slips are to be issued with in 24 hours of payment being received.  

Is there anyone my child can talk to if they’re unhappy with anything? 

Jamaica Blue has a dedicated Employment Hotline to discuss any issues you or your child may be experiencing. The details are as follows: 

Phone: 1800 622 388 

Mobile: 0421 885 008 (text message only)